Privacy Policy

Effective Date: July 28, 2026

Last Updated: July 28, 2026

Pro Health Clinic (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the security of your personal data. This Privacy Policy discloses our practices regarding the collection, use, disclosure, and protection of information obtained through our website, mobile applications, and online services (collectively, the “Services”).

1. Scope and Prior Express Consent

By interacting with our Services, submitting information, or clicking “Accept” on our privacy choice banners, you acknowledge the practices described in this policy.

IMPORTANT NOTICE REGARDING DIGITAL TRACKING: We do not deploy non-essential tracking technologies, cookies, web beacons, pixels, or session recording tools without your prior, explicit consent. You may modify or revoke your consent preferences at any time via our Privacy Preferences Manager available on our website.

2. Information We Collect and Technologies Used

We collect information directly provided by you, as well as automatic technical telemetry necessary for security and service operation.

Information Provided Directly: Name, email address, telephone number, mailing address, and scheduling details provided when filling out intake forms or requesting appointments.
Essential Technical Telemetry: IP address, browser type, operating system, access timestamps, and referring URLs logged strictly for server diagnostic, security, and network routing purposes.
Optional Analytics and Marketing Pixels: Subject to your prior express consent, our site may utilize third-party analytics and marketing software (including Google Analytics, Meta Pixel, and AdRoll). These tools assist us in understanding user engagement and optimizing online advertising.
- Vendor Status: All third-party analytics and advertising vendors operate under contractually limited terms as service providers/processors, restricting them from storing, sharing, or utilizing your telemetry for unauthorized independent purposes.

3. Compliance with California Laws (CIPA & CCPA/CPRA)

California Invasion of Privacy Act (CIPA) Disclosures

Consent First: All software tools capable of capturing, recording, or routing user interaction, IP addresses, or device identifiers execute only after an affirmative opt-in action by the site visitor.
No Unlawful Pen Registers or Interceptions: We do not permit unauthorized third parties to intercept communications or utilize website technologies as pen registers or trap-and-trace devices. Any diagnostic logging is strictly confined to security and operational maintenance.

California Consumer Privacy Act (CCPA / CPRA)

California residents possess specific rights regarding their Personal Information:

Right to Know / Access: Request disclosure of personal information collected, sold, or shared.
Right to Delete: Request deletion of personal information, subject to statutory healthcare retention exemptions.
Right to Opt-Out of Sale / Sharing: We do not “sell” personal health or contact information. You may opt out of cross-context behavioral advertising at any time by toggling off marketing cookies or broadcasting a Global Privacy Control (GPC) signal.

4. Healthcare and Patient Privacy Disclosures

Online forms on this website are intended for general scheduling and inquiry purposes. Protected Health Information (PHI) provided during clinical care or through our secure Patient Portal is governed separately by the Health Insurance Portability and Accountability Act (HIPAA) and applicable state medical confidentiality laws (including the California Confidentiality of Medical Information Act). Marketing pixels and non-essential trackers are strictly prohibited from firing on patient intake, clinical assessment, or portal login pages.

5. Territorial Scope and Governing Law

This website is hosted in the United States and intended solely for residents of states where Pro Health Clinic maintains physical locations or licensing (including Tennessee). If you access our Services from California or other jurisdictions, you acknowledge that your information will be processed under United States and Tennessee law.

Any dispute, claim, or controversy arising out of or relating to digital tracking, privacy practices, or website usage shall be resolved through final and binding individual arbitration rather than in court, waiving any right to participate in class actions or statutory class arbitrations.

6. Contact and Privacy Office

If you have questions, privacy requests, or wish to exercise your rights under applicable privacy laws, please contact our Privacy Compliance Department:

Pro Health Clinic — Compliance Office

3445 Poplar Ave #18

Memphis, TN 38111

Phone: 901-417-6551

Email: privacy@prohealthmemphis.com